Refund policy
OUR POLICY
Because every item is handmade, printed, or 3D printed to order, we are unable to accept returns or exchanges on most products. However, your satisfaction is important to us — if something arrives damaged, defective, or not as described, we'll make it right.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, contact us within 14 days of delivery with:
- Your order number
- Photos of the damage or defect
- A brief description of the issue
We'll review the claim and either replace the item, issue a refund, or work with you on another solution.
WRONG ITEM RECEIVED
If you received the wrong product, contact us within 14 days of delivery and we'll send the correct item at no additional cost.
CANCELLATIONS
Because most items are made to order, cancellations must be requested within 24 hours of purchase before production begins. After that window, cancellations cannot be guaranteed.
NON-RETURNABLE
The following cannot be returned or refunded:
- Custom or personalized orders
- Items damaged by improper use or application
- Items purchased on final sale
HOW TO REACH US
Email: rob@giddllc.com
We read and respond to every message. We'll do what's right.